FAQ
Before your stay, ask Violet
Where is Violet Sapa Homestay?
Violet is at 45 Violet Street, Sapa, around 450 metres or roughly an eight-minute walk from Sapa Square.
Are the website room rates current?
Rates and availability are checked for your stay dates and party size. Select exact dates on the booking page to see the applicable rate.
Does every room have a private balcony?
No. The homestay has shared terraces and viewing areas. Each room description states its actual view and attached space.
Who is the homestay suitable for?
Violet welcomes couples, families, and groups of friends. Cozy Family has two large beds and accommodates up to four guests.
Is there a kitchen and parking?
There is a shared kitchen and free motorbike parking. Guests arriving by car should contact the team in advance for guidance.
Can you help with transport and local planning?
Yes. The team can help with Hanoi - Sapa transport, motorbike rental, attraction tickets, restaurants, and itinerary suggestions.
What should I do after payment?
Keep your booking code and check the confirmation details. For help, contact hotline or Zalo at 0589 061 061 and share the booking code.
What are the check-in and check-out times?
Check-in starts at 2:00 PM and check-out is by noon. Contact the homestay before arrival if you need a different time; support depends on live room availability.
Is breakfast included?
Breakfast is not listed as an automatic inclusion for every rate. Check the inclusions shown with your room option or contact the hotline before payment.
How should rooms be selected for a party?
Double rooms take up to 2 guests and Cozy Family takes up to 4. Enter the full party size so the booking page can suggest suitable room classes and quantities. Rates are whole-room prices for each stay night.
Can I bring a pet or smoke at the homestay?
Pet requests and smoking areas must be confirmed with the homestay by hotline or Zalo before booking. Please do not assume either is permitted without confirmation.
How do payment and cancellation work?
The website shows the total and creates a payOS payment. Cancellation depends on the selected rate and deadline shown in the booking; non-refundable rates cannot be refunded. Eligible refunds are processed manually by bank transfer within about three to five working days after approval.